Our Return & Exchange Policy
At Fresh Plant Life, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You have 15 days from the date of receipt to initiate a return or exchange.
Non-Returnable Items: Due to the nature of our products, certain items cannot be returned or exchanged. These include:
- Live plants and seeds (as they are perishable and may not survive the return process)
- Custom or personalized items
- Items that have been used or damaged after delivery
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Please include the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address and any necessary forms.
- Ship the Item: Package the item securely and ship it back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
- Inspection & Processing: Once we receive the returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Information
Once your return is processed, we will issue a refund to your original method of payment. Please allow up to 10 business days for the refund to appear in your account. If you opted for an exchange, we will ship the replacement item as soon as possible, typically within 1-2 business days after processing.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Fresh Plant Life Team,
I would like to request a return/exchange for my recent order (Order #[Your Order Number]). Below are the details:
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
- Preferred Action: [Refund/Exchange]
Please provide further instructions on how to proceed with the return/exchange process.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or concerns regarding our return and exchange policy, please feel free to contact us at:
Email: [email protected]
Address: Fresh Plant Life, Gadevej 3T, 5. tv., Aaby, DK 9431